FAQs
1. How do the deionized Water Systems work?
Deionized water systems work by removing all the impurities and minerals from the water through a process called ion exchange. The water passes through a resin bed that attracts and removes the ions, leaving behind pure, deionized water.
2. How do Reverse Osmosis Water Filters work?
Reverse osmosis water filters use a semipermeable membrane to remove contaminants from water. The water is forced through the membrane, which traps impurities, including bacteria, viruses, and dissolved solids, leaving you with clean and purified water.
3. Where are the products shipped from?
Our products are shipped from our warehouse located in Sydney, Australia. We ensure prompt and efficient delivery to customers worldwide.
4. How can I contact you?
You can easily reach us by sending an email to info@spotlesswater.com.au. Our dedicated customer support team is available to assist you with any questions or concerns you may have.
5. Can I get a refund on my products?
Yes, we offer a 14-day money-back guarantee on all our products. If you change your mind or are not satisfied with your purchase, simply notify us within 14 days of delivery, and as long as the items are returned in their original condition and packaging, we will provide a refund.
6. What is your refund policy?
Our refund policy allows for a 14-day money-back guarantee on all products. To qualify for a refund, the products must be returned in their original condition and packaging, including all accessories. Please note that return shipping costs are the responsibility of the customer.
7. How long does it take to process a refund?
Once we receive and check the returned product, we will issue a store credit or refund as soon as possible. You will also receive an email acknowledgment once the refund has been processed.
8. Do you offer warranty on your products?
Yes, we provide a warranty on our products. If any defects in workmanship become apparent within the specified warranty period, we will either repair the defect or replace the product.
9. Do you offer international shipping?
Yes, we offer international shipping. We strive to provide our products to customers worldwide, ensuring they can benefit from our high-quality water systems and parts for car detailing.
10. How long does shipping take?
Shipping times may vary depending on your location. Once your order is placed, we will provide you with an estimated delivery time. Please note that international shipments may be subject to customs clearance procedures, which can cause additional delays.
